Privacy Policy PDF Print E-mail

PSP Promotions knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting the PSP Promotions web site, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided or to be gathered by PSP Promotions is controlled primarily by our head office at the address in the contacts page.

Collection and Use of Personal Information About Customers

The information we learn from customers helps us personalise and continually improve your experience at PSP Promotions. We use the information to handle orders, deliver items and services, process payments, communicate with you about orders, items, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

  • Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
  • Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses our web site. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at PSP Promotions if we cannot recognise you, we want you to be aware that these tools exist.
  • E-mail communications: to help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from PSP Promotions if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please advise us through the address on the Contact Page.

What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Cart between visits.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of PSP Promotions's most innovative and useful features and we recommend that you leave them turned on.
  • If you do leave cookies turned on, be sure to log out from the top menu bar when you finish using a shared computer.

Does PSP Promotions Share the Information It Receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below:

  • Agents: we occasionally employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to only the personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information as permitted by the UK's Data Protection Act.
  • Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that PSP Promotions or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of PSP Promotions and others: we release account and other personal information should we believe release is appropriate to comply with law, to enforce or apply our Terms and Conditions and other agreements or to protect the rights, property or safety of PSP Promotions, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
  • With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

Should we need to transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

How Secure Is Information About Me?

  • We work to protect the security of your information and will continue to develop our web site and its safeguards as new processes and procedures become available. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out from the top menu bar when you finish using a shared computer.

Terms and Conditions of Use, Notices and Revisions

If you choose to visit PSP Promotions, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use including limitations on damages and application of the laws of England. If you have any concern about privacy at PSP Promotions, please send a thorough description to the address on the Contact Page and we will try to resolve it.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most of such information when you search or buy, review, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a item, place an order through PSP Promotions, provide information in My Account (and you might have more than one if you have used more than one e-mail address when registering with us), communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form, provide and rate Reviews or employ other personal notification services. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases have been shipped (including address and phone number), e-mail addresses and financial information.

Automatic Information

Examples of the information we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, items you viewed or searched for and any phone number used to call our customer services number.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information. We may also use credit history information from credit bureaus, to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can currently access easily at PSP Promotions include up-to-date information regarding recent orders, personally identifiable information (including name, e-mail, password, communications preferences, address book ), payment settings when enabled on the site (including credit-card information, gift certificate and cheque balances), e-mail notification settings, recommendations (including recent item-view history, prior-order history and Favourites) and your personal profile

Conditions of Use & Sale

Welcome to PSP Promotions. PSP Promotions provides access to our website (the "website") and sell our product and/or services to you subject to the conditions set out on this page.

Please read these conditions carefully before using our website. By using our website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future PSP Promotions service, you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of PSP Promotions Web Site

Privacy

Please review our Privacy Notice, which also governs your visit to our web site, to understand our practices.

Access to this Web Site

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.>

Licence for website access

PSP Promotions grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PSP Promotions. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product and/or services listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PSP Promotions without express written consent. You may not use any meta tags or any other "hidden text" utilising PSP Promotions names or trademarks without the express written consent of PSP Promotions. Any unauthorised use terminates the permission or license granted by PSP Promotions.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of PSP Promotions as long as the link does not portray PSP Promotions, its affiliates, or their product and/or services or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PSP Promotions logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not PSP Promotions, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. PSP Promotions reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant PSP Promotions a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PSP Promotions and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to PSP Promotions, including the execution of deeds and documents, at the request of PSP Promotions.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to PSP Promotions: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable PSP Promotions policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify PSP Promotions and its affiliates for all claims brought by a third party against PSP Promotions or its affiliates arising out of or in connection with a breach of any of these warranties.

Defamation claims

Because PSP Promotions lists many product and/or services for sale on the website and hosts many comments, it is not possible for us to be aware of the contents of each product and/or services listed for sale, or each comment or review that is displayed. Accordingly, PSP Promotions operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, PSP Promotions will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PSP Promotions, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of PSP Promotions and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of PSP Promotions, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without PSP Promotions express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without PSP Promotions express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product and/or services listings) parts of this website without PSP Promotions express written consent.

Copyright claims

PSP Promotions and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please advise us immediately

Trademarks

Trademarks not owned by PSP Promotions that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PSP Promotions.

Pricing and availability

We may list availability information for product and/or services sold by us on the website, including on each product and/or services information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. Time shall not be of the essence for any contract between us. As we process your order, we will inform you if any product and/or services you order turn out to be unavailable.

Despite our best efforts, a small number of the many product and/or services in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product and/or services correct price is lower than our stated price, we charge the lower amount and send you the product and/or services. If a product and/or service's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Customs

When ordering goods from PSP Promotions for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from PSP Promotions, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching product and/or services internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Conditions Relating to Both Your Use of our Web Site and Sales to You

Electronic communications

When you visit PSP Promotions web site or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Losses

PSP Promotions will be responsible for any losses you suffer as a result of us breaching these conditions to a maximum value of the contract between us if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. PSP Promotions does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.